Refund policy

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom or personalized products, and personal care goods (such as beauty products). We also do not accept returns on hazardous materials, flammable liquids, or gases. Please reach out if you have questions about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have. Once your return is accepted, make a separate purchase for the new item.

European Union — 14-Day Cooling Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition as received — unworn or unused, with tags and in its original packaging — along with your receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at sw1417811@gmail.com.